At Sanmer Studio, we want you to be delighted with your purchase. If you are not completely satisfied, we’re here to help! Please review our refund policy below for details on returns, exchanges, and refunds.
Returns
- Eligibility: Items must be returned in their original condition, unused, and with all original packaging and tags intact.
- Timeframe: Returns must be initiated within 7 days from the date of delivery.
- Non-Returnable Items: Custom-made or personalized jewelry, gift cards, and sale items are not eligible for returns.
Refunds
- Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Refund Method: Approved refunds will be processed to your original payment method within 7-14 days.
- Deductions: Shipping costs are non-refundable.
Exchanges
- If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or exchange at no additional cost.
- Exchanges for a different size, color, or style are subject to product availability.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact us at [email protected] with your order number and reason for return.
- We will provide you with a return authorization and instructions for sending back your item.
- Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.
Damaged or Lost Packages
- Damaged Items: If your item arrives damaged, please notify us within 7 days and include photos of the damage.
- Lost Packages: If your package is lost during transit, please contact us so we can assist in filing a claim with the shipping carrier.
Questions?
If you have any questions about our refund policy, feel free to reach out to us:
- Email: [email protected]
- WhatsApp: +63 9623308283